The ITIL is an honored service management framework for the finest practices for IT provision services and is also a basis for alignment of the business IT needs.
The ITIL got established by UK government and it is in the 3rd version. The framework is placed around the common sense practice and by giving the officers the basic guidelines on areas they need to focus on.
Service Support
- Service Desk / Service Request Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
Service Delivery
- Service Level Management
- Capacity Management
- IT Service Continuity Management
- Availability Management
- Financial Management for IT Services
