ITIL

Configuration management is the process of tracking all Configuration Items (CI) in a given IT system. It falls within the IT service management categorization under ITIL (Information Technology Infrastructure Library) guidelines. The process can be relatively small in certain instances, sometimes involving just one CI. However, as often as not, the process can involve tracking entire IT departments. Most large organizations choose to delegate an employee as a configuration manager, charging this individual with the responsibility of monitoring and directing the configuration management process.

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The release management scheme of then ITIL makes the system work. Adoption of the change management without the implementation of the release management defeats the entire system.

The release management of the ITIL calls for proactive planning and also managing the releases for successful implementation in to the production.

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Many business organizations who have a small in house IT department, fail to establish any standard policies and methods for managing the change. The end result is that they practice ad hoc and haphazard policies, which in turn results in mismanagement of the IT changes. All of us understand the fact that the IT might arise out of the reactive response to the problems, or as externally forced requirements. For example, the regulatory or the legislative imperatives, or may be out of the proactive quests so as to improve the efficiency, or simply an initiative for improvement of the business organization.

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According to the ITIL, the definition of the incident is any unplanned type of interruption to the IT service or the reduction in quality of the IT service. The ITIL has defined the problem as a cause of one of the incidents or more incidents. The key objective of taking the problem management is the prevention of the problem and the prevention of the resultant incidents from happening and to eliminate the recurring incidents and minimizing the impact of the incidents that could not be prevented. The problem management is mainly dependant on the maturity of the incident management.

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ITIL is set of IT practices and concepts that are primarily used for management of IT Technology, provision of IT services, IT development and all the IT operations.

This library gives us comprehensive details about a lot of IT practices, checklists to be taken care of, tasks and processes which can be needed by any IT organization to match up the business requirements. The library is published as a series, and every single book of it covers a topic on management. The library i.e. ITIL and ITL are trademarks which are registered with the UK’s office of governance that is commonly known as OGC in UK.

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